Owner FAQs

We check rental comparables for your property and area, and use that information to determine a starting price. Then we track the number of calls, showings, and applications we receive and review the listings and prices weekly to make adjustments as needed. This way we are able to get the property rented quickly and at a good market price. If your property is listed too high, it will take longer to rent and in most cases the extra rent you were trying to get was lost in the time the property was vacant.

Some owners want to increase the rent to cover their mortgage. It is great when we are able to do this; but please understand that your mortgage payment has little to do with the rental market. Our system is set up to make your renting experience as lucrative as possible in current market conditions, and NOT to waste time sitting vacant.

Owners can specify if they will allow pets or not. Here is some information to help you make that decision: Over 60 percent of renters have pets. If an owner chooses to not allow pets it may take a little longer to rent the property; but they lower their risk of having damages caused by a pet. If the owner allows pets we recommend a limit of 2 pets and weight restrictions based on the size of the property. We also recommend $300 to $500 per pet additional deposit. Our inspection process always includes a thorough search for pet damage and smell. We have found through years of screening potential residents that pets typically match their owners. Good clean people have good clean pets.

*It should be noted that if a resident has proper documentation for a service or emotional support animal as allowed in the Fair Housing Act then we are obligated to allow these animals. The resident is still responsible for any damages caused by the animal.

Our team works vigorously on your behalf. We are available during normal business hours. After hours emergencies are handled by our highly trained 24 hour answering service.

Of course! We collect all payments from the resident. All rent and other payments are deposited into a secure trust account. We deduct our management fee and any other expenses that have been authorized and send the balance to you. We post statements and process payments by the 15th of each month. Payments are sent to owners by direct deposit, and statements are sent by e-mail and/or accessed through your online owner portal. Owners can access custom reports and previous statements 24/7 through their online portal.

Absolutely! Our customized lease goes far above template leases that many other management companies use. Created on your behalf, with your best interests in mind, we provide our lease preparation at no additional charge to you. After it has been signed by all tenants, and by us, on behalf of you, it will be uploaded into your owner portal for your reference.

Our entire team meets weekly to review each vacant property. If a property is not rented within 30 days it is typically due to price, presentation, and/or exposure. Our management system addresses each of these factors:

• Price: We will recommend a rental price based on comparables in the current market with a goal of having it rented within 30 days. We track the number of calls, showings, and applications for each vacant property. With this data we are able to adjust the price as needed.
• Presentation: We will make recommendations based on our experience, and feedback from showings. If the property needs more cleaning or other improvements that will help the presentation, we will discuss these items with you.
• Professional Photography: Most companies require their agents to take marketing photos with their cell phones. At Your Place Property Management we use a professional photographer for your property photos. Take a look at our listings and compare them to any other company. We will present your property better than anyone else.
• Exposure: We give our vacant properties maximum exposure through our marketing program, including over 30 paid and free websites, local media, resident referral program, and our own top ranking website. More exposure gives us more options for screening for good residents, less time vacant, and increased rental income.

We do not make money on vacant properties. Most owners who have switched to Your Place Property Management have seen a decline in their vacancy rates.

All rent collection payments are handled electronically. Residents are instructed to pay their rent through their dedicated resident portal which allows us to monitor all payments, track payment history and assess late fees when required.

Leases are typically signed for a minimum of 12 months, however, a longer or shorter lease term can always be negotiated with a resident.

A minimum security deposit in the amount of $1,500.00 for all rental prices below $1,500.00 and minimum of one month’s rent for all rental prices above $1,500.00 is most typical. Depending on factors such as credit, income, rental history and pets, this amount can also be negotiated with a prospective resident. We will discuss your options and make suggestions on what a reasonable security deposit would be based on these factors.

We will hold the resident security deposit on your behalf in our trust account. When a property is vacated, this allows us to arrange any repairs and itemize those costs to deduct them from the resident security deposit. Once completed, the resident is sent the balance of the security deposit along with copies of paid receipts for any deductions as required by law.

Yes, for repairs above $500.00. This means that if the repair is going to be under $500 we will take care of the issue, keep your residents happy, and you will see it documented on your statement. If the repair is going to be over $500 then we contact you to discuss the options and get approval. Our vendors know to look for warranties when possible. We also negotiate better prices and service with our volume and experience. In some cases we do not know the cost to repair an item until it is diagnosed. Once the issue is diagnosed we contact you with details and the estimated costs.

Once we have spoken to you about your specific property, and determined if our management system will work for you, we will begin our Owner Onboarding Process. This process entails gathering information specifically about the owner and setting up your portfolio in our software and online owner portal. After that we will begin the Property Onboarding Process in which we will gather information about your property. From there we will complete any repairs and “make ready” items, and then begin the leasing process.